Google review response examples & templates

Hi {{name}}, thank you so much for the kind words — it genuinely made our day. We're thrilled you had a great experience with {{business}} and we can't wait to welcome you back soon.

Thanks for the lovely review, {{name}}! I'll pass your message on to {{staff}} — they'll be over the moon. We're lucky to have them, and even luckier to have customers like you.

{{name}}, having you back again means a lot. Thank you for the continued support and for taking the time to share your experience — see you next time!

Thanks for the honest feedback, {{name}}. We're glad you enjoyed {{highlight}}, and you're right — the wait wasn't where we want it to be. We're already adjusting staffing at peak times and hope to do better on your next visit.

Appreciate the review, {{name}}. Really pleased the overall experience landed well, and thank you for flagging {{issue}} — it's useful, and we've shared it with the team so we can sharpen it up.

Thanks for the balanced review, {{name}}. It's helpful to hear what worked and what didn't. We'd love a chance to get it fully right next time — feel free to ask for {{owner}} on your next visit and we'll look after you.

{{name}}, I'm sorry your visit didn't meet the standard we aim for. Thank you for taking the time to write — that's genuinely useful. If you're open to it, please email {{email}} so we can understand what happened and put it right.

Hi {{name}}, I'm really sorry to read this — it isn't the experience we want anyone to have at {{business}}. I'd like to look into it properly. Could you email {{email}} with your booking details so we can make this right?

Thank you for letting us know, {{name}}. The interaction you've described isn't acceptable and it isn't how we train our team. I'll be following up internally today — please reach me directly at {{email}} so I can apologise properly and make it right.

Hi {{name}}, thanks for the feedback. Our records show a slightly different version of events, but we'd genuinely like to understand your side. Please email {{email}} and we'll look into it together.

Thanks {{name}}! Chef will be delighted to hear the {{dish}} hit the spot. We've got a few new specials landing next month — hope to see you back for them.

{{name}}, food going out cold is on us, not you — sorry about that. If you'd like to give us another go, email {{email}} and dinner's on the house.

So glad you love it, {{name}}! {{staff}} will be thrilled. We've booked plenty of clients in for the same look since — see you for your next appointment.

Thank you for being honest, {{name}} — we'd never want you to leave unhappy. Please call the salon and ask for {{owner}}; we'll get you back in for a complimentary fix at a time that suits you.

Thank you for choosing {{business}}, {{name}}. Lovely to hear the {{highlight}} stood out — we'll share your kind words with the team. Safe travels, and we'd love to host you again.

{{name}}, I'm sorry the room wasn't up to standard. That should have been flagged and fixed during your stay — please email {{email}} and we'll make it right for any future booking.